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Downloads & Support

Welcome to the Capita Education Support Services page

The Capita Group Plc is the UK's leading professional and support service organisation, providing an integrated range of services across the UK's public and private sectors.
Capita interacts with 33 million people across the UK on behalf of our clients across the public and private sectors. We aim to improve our clients’ service quality, reduce their costs of delivery and enable them to transform the way they deliver services to their customers.

Using the site

Download upgrades and patches from this page only when advised by your local Capita support team.

Feel free to read any documentation, and make use of any utilities available.

Downloads are often applicable to certain audiences only. Below the article title is a list of the school types that require or can make use of the download.

Escalation Points For The Service Desk

If you are happy with the service you have received , please tell us. It helps us identify good practice and encourages our staff. If you are unhappy with our service please let us know so that we can investigate and work on improvements. simsfeedback@capita.co.uk

Should you wish to escalate any issue relating to the service you receive from the Service Desk, please contact Alan Newman or Lee Osmotherly 1st tier team leaders on 0844 893 8000.

If you feel you need to escalate your issue further please contact Jean Mann (Service Desk Manager) jean.mann@capita.co.uk

Contact us

Education Service Desk (HelpDesk)
Tel: 0844 893 8000
Fax: Please use the fax template
Email: Please use the email template

Tel: 0844 893 9000
Fax: 0845 603 8704

Sales & Advice
Tel: 0844 893 6000
Fax: 0845 603 8705
Email: info@capita-sims.co.uk

Guide to Logging an a New Incident
Logging Guide