1. SIMS 2018 Autumn Release

    06/11/18

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    The SIMS 7.184 and FMS 6.184 Autumn release is now available for you to download from SOLUS 3. Please note, for Capita Hosted schools, your upgrade will be carried out due course.We update this posting with dates once confirmed.

    The SIMS Autumn 2018 release is an essential upgrade in order to run the Spring 2018 census.

    Upgrade Instructions
    The release is available for you to download from SOLUS 3.
    Please note, for Capita Hosted schools, your upgrade will be carried out in due course.
    Included in every release of SIMS is an updated set of pre-defined reports. To ensure your system has the latest reports available it is essential to import the reports following the steps below. This process should only take a few minutes to complete and would most commonly be carried out by the person who upgrades SIMS. Please note that we will carry out this process for schools with Capita Hosted SIMS.

      Within SIMS
    1. Click on Reports | Import
    2. Click on the Open/browse button, usually your system will default to the appropriate location, if not navigate to the SIMS installation path (typically C:\Program Files\SIMS\SIMS .net)
    3. Scroll down and highlight Predefined_Reports_7.184.RptDef and click on Open
    4. Click on Import

    Further support
    For full details regarding this release please refer to the Latest Release Information via the Documentation link on your Home page within SIMS and for FMS via Help | FMS Documentation | What’s New in this release, once you have upgraded.

    Alternatively, you can access the ‘Latest Release Information’ accessible from the SIMS Home page or via the following link
    English schools: http://simspublications.com/253614/index.html
    Welsh schools: http://simspublications.com/586947/index.html

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  2. Validation errors 9999 and 1920 - Patch 24373

    05/11/18

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    Patch 24373 has been developed and made available from Solus 3 to deal with the following two issues.

    Issues 1: Validation error 9999 '.. module is missing'
    When a student with learning aims in the period for collection leaves a school from being on-roll, the DfE specification indicates that those learning aims must be reported. However, if the pupil is admitted again before the census reference date with an enrolment status of Guest, the DfE specification indicates that they should not be included in the census. This seeming contradiction confuses our software and the student end up being included because they have relevant learning aims but with other mandatory data excluded because they are a Guest on census day. Patch 24373 solves this problem by recognising the pupil as a leaver and reporting all data that is relevant for a leaver.

    Issue 2: Validation error 1920 'Pupils leaving date is either missing or is either before entry date or equal to or after census date'
    When an academy is formed from a school, but with a different DfE establishment number to the school, and makes use of the database from the school, we use the date indicated in School Details as the earliest possible date of admission for pupils. This works fine for pupils on roll on census day and for most leavers. However, learning aims must be reported even if they started and were completed before the earliest dates a student could attend the academy. So we can end up in the position where leavers are included because they have learning aims and are given a DOA in line with the earliest date they could have attended the academy. Patch 24373 solves this problem by reporting the students original DOA at the school without resetting it to the earliest data a pupil could attend the academy.

    If you require any assistance please contact the Service Desk, contact details are below.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

  3. School Census Autumn 2018 – Fileset 1007

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    Fileset 1007 has been released for the Autumn 2018 Census return and is provided within the files section at the end of this posting.

    Fileset 1007 & Workstation patch are required for the Welsh Post 16 Return 2018. The required WG validation files will be available once Workstation Patch 2 has been applied, resolving the failure of Create & Validate, and fileset 1007 has been imported.

    The workstation patch is available via SOLUS, for Capita HOSTED SIMS schools the workstation patch has been applied for you.

    We have been asked to share message from the Welsh Government in relation to the census deadline

    • Dear colleagues,
    • Firstly, thank you to those who have already submitted their data to Welsh Government
    • Due to the issues some schools have been experiencing in the creation and validation of files we have decided to extend the collection window in order to ensure you have a sufficient amount of time to complete and submit returns. The deadline for submitting post-16 returns to the Welsh Government is now extended from 19 October 2018 to Friday 26 October 2018.
    • Thank you very much for your co-operation.

    Schools completing the English Autumn Census return please note that fileset 1007 provides the same validation rules as 1006 therefore schools submitting the Autumn Census can submit their return with fileset 1006 or 1007. If currently on fileset lower than 1006 schools should import fileset 1007.

    Instructions on how to import are provided below. There are two ways to import your fileset.

    For Capita HOSTED SIMS schools fileset 1007 will be applied for you.

    Option 1: follow the instructions below to import the file manually into SIMS

    1. The file will be downloaded via the link below, if security warnings appear during the download, click Run/Open to proceed. If an additional security warning appears in your browser as the source could not be verified, click on Run to allow the download to proceed.
    2. When this is complete, click unzip to automatically extract the file to the location C:\Downloaded Patches.
    3. If using Windows 8 or above you may be presented with the error below .

      Please start the download process again but when presented with the self-extractor window please clear the “Unzip to folder” field and instead use the Browse button to choose a location to unzip the file to.
    4. To import the file, open SIMS with the appropriate access level (System Manager) and import via Tools | Setups | Import Fileset.
    5. In the file location box use the browse button to the right to navigate to C:\Downloaded Patches folder or the alternative location that you may have chosen in step 3.
    6. The following file name will show in the browser, 1007-StatutoryReturns-Autumn2018, click Open.
    7. The details of the file will show, click the Import Fileset button to complete the process.
    8. The Import complete message will appear to indicate successful completion.
    9. Close the screen.
    10. You will need to log out and back into SIMS for this to take effect. Now revalidate your census return.

    Option 2: new - Fileset 1007 will also be made available for deployment via SOLUS3. Details of how to manage this process are in the document attached below.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  4. Using Facebook To Sign In To ESS Products

    9/10/18

    • Nursery
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    • PRU

    On 28th September, Facebook released a communication outlining that they had discovered a security issue whereby attackers had exploited a vulnerability in Facebook’s code that impacted “View As”, a feature that lets people see what their own profile looks like to someone else. This allowed them to steal Facebook access tokens which they could then use to take over people’s accounts. Access tokens are the equivalent of digital keys that keep people logged in to Facebook so they don’t need to re-enter their password every time they use the app.

    The following ESS products provide the option for customers to use their Facebook accounts to sign in (authenticate):

    • SIMS Parent
    • SIMS Student
    • SIMS Activities
    • SIMS Options
    • SIMS Agora

    Although this does not directly affect your SIMS service(s), there is a remote possibility that if your Facebook account has been breached it could be used to log into the above services. We would like to make you aware of the issue and encourage you to familiarise yourself with the details of this data breach and any advice that Facebook publish, especially if you use Facebook to sign in to any of the above products. Please find below a link to the National Cyber Security Centre guidance which includes an embedded link to the latest Facebook security update.

    https://www.ncsc.gov.uk/news/ncsc-response-and-advice-following-facebook-cyber-incident

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

  5. School Census – Validation Errors and Queries Updates

    3/10/18

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    Validation Errors and Queries Updates

    1925 - This is a known issue which the DfE are aware of. Import the latest fileset to resolve.

    1992 – If the students are not Leavers. We are aware of an issue with the validation relating to 1992 triggering for leavers in error.  Census Consolidated Patch V2 for Summer Release 2018 has been made available via SOLUS to resolve this error. For Hosted SIMS schools the patch has already been applied.

    2502 - This is a known issue which the DfE are aware of. Import the latest fileset to resolve.

    2705 - Learning aims are only required for schools with 6th forms. This error may trigger for schools who no longer have a sixth form but did last year.  This is currently being reviewed so we will update you as soon as we have further information.

    2712 - There are two actions necessary for correcting validation error 2712 – further information about this error can be found on My Account http://myaccount.capita-cs.co.uk/Notifications/sims-newsfeed-series-1000-filesets-summer-2018/.

    • Application of Census Consolidated Patch V1 or V2* for Summer Release 2018 is necessary to correct the mistake in the SIMS application.  This has been made available via SOLUS and has been applied for Hosted schools.
    • Import of the latest fileset to provide the validation necessary to correct the mistake in the DfE validation.

    *Please note V1 includes the fix relating to the above error. V2 of the Census Consolidated Patch incorporates this fix but also includes fix relating to error 1992.

    Autumn Census Overview
    We recently ran a few census webinars covering the key tasks relating to running the Autumn census which those new to census may find helpful.

    Recording of Autumn Census Overview webinar for primary schools: https://attendee.gotowebinar.com/recording/638496691703177483

    Recording of Autumn Census Overview webinar for secondary schools: https://attendee.gotowebinar.com/recording/5632667621102801411

    Fileset: please note that as of 28/9/18 the latest fileset is 1006 – please see posting below for further details. 

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

  6. SIMS Agora – Troubleshooting Guide and Latest Updates

    1/10/18

    • Nursery
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    Attached below is a PDF document to help schools support parents with the latest update to SIMS Agora, there is a new troubleshooting guide and latest updates document available to download below.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  7. New Data Collection Sheet – (Contacts Only)

    7/9/18

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    A restricted version of the Data Collection sheet for student contacts only has been created in response to customer requests. This Data Collection sheet will populate with basic student details and then provide blank spaces for parental/emergency contact information. This report is helpful if schools wish to provide a simple form for parents to complete to gather or check emergency contact information.

    The report needs to be imported into SIMS via Reports | Import - Data Collection (Contacts Only).rptdef.

    Once imported, you can access the report via Reports | Run Reports | Student to produce for multiple students, or via the Reports link within the student record for an individual pupil.

    For Capita Hosted SIMS schools the report will be imported for you by COP Tuesday 11th September.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  8. Capita Hosted SIMS 7 Customers. CTF - How to Identify and Correct Data Impacted by the CTF Import Incident

    28/8/18

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    Attached below is a PDF document that describes a four-step process required to identify and correct contact information which may have been incorrectly updated because of running a CTF import.

    This document is intended to address Capita Hosted SIMS 7 customers.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  9. CTF Matching Incident – Answers to Customer Questions

    23/8/18

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    Attached below is a PDF document that answers questions posed on the CTF 17/18 Import Contact Issue forum thread on the MyAccount website. This is our first version of this document and can be taken to be our view on the 21/08/2018. We intend to update the document as necessary in the future. All answers will make it clear as to what date we had the view expressed.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  10. CTF Matching Incident – Screenshots after application of the workstation patch

    23/8/18

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    A PDF document with screenshots captured from SIMS after the workstation patch has been applied is attached for information.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  11. CTF Matching Incident - New Workstation Patch and Improvements to the contact data check in Database Diagnostics (Check 99)

    20/8/18

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    A new workstation patch was released on Friday 17th August 2018 following a recent investigation to ensure all potential defect scenarios are captured.

    It is important the new workstation patch is deployed so that both the new diagnostics and corrected CTF logic is in place. Depending on the current SIMS release version the following workstation patch must be applied:

    • Spring 2018 workstation patch 1 – CTF Import & Check 99 Improvements.
    • Summer 2018 workstation patch 1 – CTF Import & Check 99 Improvements.

    Capita hosted SIMS customers are already on the SIMS 2018 Summer Release (7.182) and therefore the “Summer 2018 workstation patch 1” has been applied for you.

    Does the workstation patch need to be applied?

    If your school does not use the CTF process the school will not be impacted (this can be checked in SIMS CTF log, from Routines | CTF Import | View History Log). The school will not need to take any further action.

    In all other instances the workstation patch should be applied.

    Next steps

    Once the correct workstation patch has been applied the new diagnostics within the patch must be run and remedial action taken. Please read here for a detailed description this.

    Please note: Even if you have previously cleaned the incorrect contact merge data (based on advice received in July), this patch will identify potentially more incorrect contact information which needs to be addressed (i.e. contacts not at the same address).

    Existing Modules

    Several SIMS modules access and use contact information from SIMS. We therefore have taken the proactive precautionary step for impacted SIMS modules as previously published (see also a summary below).

    SIMS Product Product Functionality Suspended Product Functionality Still Available
    Online
    SIMS Parent Calendar | Access to Child’s Dashboard (attendance, behaviour & achievement, assessment, timetable, reports, homework and the data collection) | Message generation | Homework School Detail | School term dates
    SIMS Parent Lite Access to Child’s Data Collection School Detail | School term dates
    SIMS Activities All areas No functionality, i.e. switched off
    SIMS Student All areas No functionality, i.e. switched off
    SIMS Options All areas No functionality, i.e. switched off
    Other modules
    Agora All areas No functionality, i.e. switched off
     

    From Monday 20th August schools will be able to directly reactivate SIMS Online Services and Agora from their respective administration sites and therefore easily reinstate product functionality. Schools will be asked first whether they have completed the data clean-up and will need to acknowledge they are happy to reactivate the service.

    You should only use InTouch (SIMS text and email module) for generic communications to parents and contacts. Any communication which contains specific pupil information should not be sent until you are confident that you have validated your student contact data.

    Splash screen

    New splash screen notifications with acceptance buttons have been included in the SIMS 7 workstation patch to ensure awareness of this incident and that the necessary action has been taken to address potentially incorrect data.

    The splash screen references this document for background information and guidance on how to undertake the necessary remedial action.

    Additional questions

    If you have any questions about the content of this communication or would like additional detail, please contact your SIMS Support Team.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

  12. Important Update for Exams officers; Extended Service Desk Opening Hours on Results Day

    7/8/18

    • Nursery
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    Due to positive customer feedback we are pleased to announce that we will once again be extending the Enhanced Service Desk opening times for both the A level and GCSE Exam Result Days again this year.

    Therefore the extended opening hours for the Enhanced Service Desk will be:

    • Wednesday August 15th – 7am to 5.30pm
    • Thursday August 16th – 7am to 5.30pm
    • Wednesday August 22nd – 7am to 5.30pm
    • Thursday August 23rd - 7am to 5.30pm

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

  13. Important Update; End of Key Stage 2018 guidance

    12/04/18

    • Infant
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    On behalf of Northamptonshire County Council , Capita have produced documentation relating to the statutory recording and return of End of Key Stage 1 and 2 data for 2018 to include; Year 1 and Year 2 Phonics screening check and Early Years Foundation Stage (EYFS)

    Please ensure you download the relevant documentation for your school phase.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  14. Census Spring 2018

    15/12/17

    • Nursery
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    • PRU

    For Northamptonshire Schools

    The guidance includes reference to a SIMS.net reports. This is also attached for easy import, if required. The report will need to be downloaded using the EXE file

    The documents have been designed for both experienced and new users. They include a comprehensive checklist with the relevant links to detailed instructions on the processes.

    We are always interested to hear your views on our documentation to ensure we continue to provide high quality guidance and would welcome your feedback.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  15. Admissions Processes 2017/18

    03/11/17

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    For Northamptonshire Schools

    The following guidance notes have been produced in conjunction with NCC to support Northamptonshire schools in importing ADT and ATF files and admitting students prior to the new academic year 2018/19.

    The documentation is now available for downloading to assist schools through the required processes for managing the Admissions process using the files provided by the Local Authority.

    Guidance notes have been provided for schools who are responsible for their own admissions as well as separate guidance notes for those schools who are not responsible for their own admissions.

    Dates supplied by NCC, with regard to availability of files, can be found at the front of the appropriate set of guidance notes.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  16. School Workforce Census 2017

    09/10/17

    • Nursery
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    For Northamptonshire Schools

    The following guidance notes have been produced in conjunction with NCC to support Northamptonshire schools in producing their school workforce census for 2017

    The documents have been designed for both experienced and new users. They include a comprehensive checklist and detailed instructions on the processes.

    We are always interested to hear your views on our documentation to ensure we continue to provide high quality guidance and would welcome your feedback.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  17. Census Autumn 2017

    08/09/17

    • Nursery
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    • Special
    • PRU

    For Northamptonshire Schools only

    The guidance includes reference to two SIMS.net reports. These are also attached for easy import, if required. The report will need to be downloaded using the EXE file.

    The documents have been designed for both experienced and new users. They include a comprehensive checklist with the relevant links to detailed instructions on the processes.

    We are always interested to hear your views on our documentation to ensure we continue to provide high quality guidance and would welcome your feedback.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  18. Important Update: 2017 Exam Performance Data return to NCC

    09/08/17

    • Secondary
    • Special
    • PRU

    On behalf of Northamptonshire County Council, Capita have produced documentation relating to the return of the 2017 Exam Performance data for Key Stage 4 and Post 16.

    Key Dates for returning the data are:-
    Post 16 (16+) - Thursday 17th August 2017
    Key Stage 4 - Thursday 24th August 2017

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  19. Northampton SIMS ID set up and Outlook synchronisation

    05/06/17

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    Step by step information is provided within the document below to re synchronise your outlook email. Please call the service desk if you need any assistance completing these steps.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  20. Capita SIMS Hosted Security Standards

    18/05/17

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    The Capita ESS Hosted services (SIMS, Agora, InTouch, HSLG, etc.) are protected through the implementation of good maintenance practices and high security standards, therefore we would like to reassure our customers that these platforms are not at risk of being affected by the recent cyber-attacks. In particular, the following measures are in place:

    • Patching: Microsoft removed the vulnerability used by this malware through a patch released in March; we have applied the patches to our systems soon after they were released and we are therefore not affected by the vulnerability
    • Antimalware: Microsoft has released an update for their antimalware that will detect this malware; our antimalware is up-to-date, offering an additional layer of defence
    • The malware can’t get on our systems: the malware is activated by a user, e.g. by opening a web page in a browser or an attachment in an e-mail; this is not possible on our hosted systems
    • Segregation: our hosted systems are segregated from the end-user networks and between each other
    • Lock-down: systems like Hosted SIMS 7, where our customers have access to the servers to run SIMS, are strictly locked down, so users can only run our products; even if all the above failed and the malware got on the systems (and the antivirus didn’t remove it), nobody would be able to activate it
    • Backups: in the unlikely case that all the above failed, our backups are not accessible from the servers and are kept safe offsite, so if needed we would be able to recover the data
    • 24/7 support: support personnel are on high-alert on a 24/7 basis; should anything anomalous be noticed, it will be investigated promptly

    Customers are advised to promptly report any service issues to the Capita Service Desk.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

  21. Important Update; End of Key Stage 2017 guidance

    25/04/17

    • Infant
    • Junior
    • Primary
    • Special
    • PRU

    On behalf of Northamptonshire County Council , Capita have produced documentation relating to the statutory recording and return of End of Key Stage 1 and 2 data to include; Year 1 and Year 2 Phonics screening check and Early Years Foundation Stage (EYFS)

    Please ensure you download the relevant documentation for your school phase.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  22. Pupil Premium for Financial Year 2017/18 (England)

    06/02/17

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    The updated report for DfE FSM Ever 6 at Spring Census 2017 has now been made available. The file should be downloaded then imported into SIMS via Reports | Import. Instructions are provided below.

    1. Click on the file link below and save to a suitable location eg your desktop or My Documents.
    2. Within SIMS go to Reports | Import
    3. Click on open and navigate to the location where you saved the report, eg your desktop or My Documents
    4. The report will then display with status of pending
    5. Click import
    6. Once completed the status will change to Imported
    7. Click on close to finish and your report will now be accessible via the usual Report | Run Report or Report | Design Report menu

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  23. Pupil Premium 2016

    27/01/16

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    Pupil premium is additional funding for publicly funded schools in England to raise the attainment of disadvantaged pupils and close the gap between them and their peers. This funding has been in place for several years now and evidence is showing that the gap is closing.

    There is now also Early Years Pupil Premium as of 2015. Recent studies show that there is a 19 month gap in school readiness between the most and least advantaged children. In April 2015 Early Years Pupil Premium (EYPP) was introduced to support the closing of this gap for 3 and 4 years olds.

    SIMS provides many ways to identify, track and monitor your Pupil Premium students. Your data within SIMS needs to be correct to enable accurate tracking of your Pupil Premium students. Your Customer Service Manager has provided the following to support you with this:

    • CSM guide to SIMS and Pupil Premium
    • CSM Guide to Importing Reports into SIMS
    • Pupil Premium Checklist report

    If you have not received any of the above please email sims.csm@capita.co.uk to request.

    In addition to this an updated Report Definition File for DfE FSM Ever 6 at Spring Census 2016 v1.1 has been made available which can be imported into SIMS. This report can be run at any time and will list all your Ever6 eligble pupils as of January 2016 census. Please see the link below to download. Once you have downloaded you will need to save to a suitable location and import into SIMS via Report / Import.

    Contact

    Please contact the Service Desk if you have any queries.

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  24. North Somerset Maintained schools Teaching Staff from 1 September 2013 and Support Staff from 1 April 2013 pay awards

    09/10/13

    • Infant
    • Junior
    • Primary
    • Secondary
    • Special
    • PRU

    North Somerset Maintained schools Teaching from 1 September 2013 and Support Staff from 1 April 2013 pay awards.

    If you require assistance please contact the Service Desk on 0844 893 8000 or esd@capita.co.uk.

    Files

  25. Revised North Somerset FMS report

    28/11/11

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    For North Somerset Schools

    The latest version of FMS 6.142 requires a modification of the North Somerset specific summary report. Users will be familiar with the need to refresh this file after each FMS upgrade to put the North Somerset version of the file in place.

    Before taking FMS 6.142, it is recommended that the existing shortcut on your desktop used to refresh the FMS file is deleted. This needs to be carried out on all workstations running FMS. When the shortcut is deleted, the new version can be downloaded.

    Follow the detailed instructions to delete the existing files, download the revised files and created a new refresh shortcut.

    Detailed instructions for the replacement of the North Somerset FMS report.

    Self Extracting Files

    1. When the new file has been put in place, the FMS 6.142 upgrade can proceed.
    2. Once completed, use the desktop shortcut to refresh the revised North Somerset report.

    Files

  26. Revised North Somerset FMS report

    28/11/11

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    For North Somerset Schools

    The latest version of FMS 6.142 requires a modification of the North Somerset specific summary report. Users will be familiar with the need to refresh this file after each FMS upgrade to put the North Somerset version of the file in place.

    Before taking FMS 6.142, it is recommended that the existing shortcut on your desktop used to refresh the FMS file is deleted. This needs to be carried out on all workstations running FMS. When the shortcut is deleted, the new version can be downloaded.

    Follow the detailed instructions to delete the existing files, download the revised files and created a new refresh shortcut.

    Detailed instructions for the replacement of the North Somerset FMS report.

    Self Extracting Files

    1. When the new file has been put in place, the FMS 6.142 upgrade can proceed.
    2. Once completed, use the desktop shortcut to refresh the revised North Somerset report.

    Files

  27. Capita Education Service Desk Email Template

    1. Click Email ESD to create a new mail message addressed to esd@capita.co.uk.
    2. Complete the template and click Send.

    If you are unable to open the template using the link above, click here to show the template and copy it manually

  28. Capita Education Service Desk Fax Template

    1. Download the template to your computer.
    2. Open the template and complete it.
    3. Fax the completed template to 0844 893 7000.

    Files