1. Capita SIMS Hosted Security Standards

    18/5/17

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    The Capita ESS Hosted services (SIMS, Agora, InTouch, HSLG, etc.) are protected through the implementation of good maintenance practices and high security standards, therefore we would like to reassure our customers that these platforms are not at risk of being affected by the recent cyber-attacks. In particular, the following measures are in place:

    • Patching: Microsoft removed the vulnerability used by this malware through a patch released in March; we have applied the patches to our systems soon after they were released and we are therefore not affected by the vulnerability
    • Antimalware: Microsoft has released an update for their antimalware that will detect this malware; our antimalware is up-to-date, offering an additional layer of defence
    • The malware can’t get on our systems: the malware is activated by a user, e.g. by opening a web page in a browser or an attachment in an e-mail; this is not possible on our hosted systems
    • Segregation: our hosted systems are segregated from the end-user networks and between each other
    • Lock-down: systems like Hosted SIMS 7, where our customers have access to the servers to run SIMS, are strictly locked down, so users can only run our products; even if all the above failed and the malware got on the systems (and the antivirus didn’t remove it), nobody would be able to activate it
    • Backups: in the unlikely case that all the above failed, our backups are not accessible from the servers and are kept safe offsite, so if needed we would be able to recover the data
    • 24/7 support: support personnel are on high-alert on a 24/7 basis; should anything anomalous be noticed, it will be investigated promptly

    Customers are advised to promptly report any service issues to the Capita Service Desk.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the How can we help link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

  2. Summer School Census 2017 – Validation Query 2010Q

    17/5/17

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    This validation should be counting how many pupils are not taught in the normal year for their age and then dividing this by the total number of pupils to identify the situation where more than 10% of pupils are taught outside of the normal year for their age. Unfortunately, this validation can be triggered incorrectly in schools with nursery age pupils, as the DfE coding will count all nursery age pupils that aren't taught in E1 or E2 as not taught in the normal year for their age.

    We believed that the DfE were going to provide an update to their school validation to deal with this sort of mistake, but we now understand that this will not happen and that the schools involved will have to ignore the query in these circumstances.

    Reminder:
    You need to have upgraded to the Spring 7.174 release of SIMS in order to be able to carry out this census return and have fileset 602 imported.

    For further guidance regarding your census please see the postings Summer School Census 2017-Fileset 602 and Summer School Census 2017 posted below

    * For Capita HOSTED SIMS schools both the spring release and fileset 602 have been applied for you.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the How can we help link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  3. Important Update; End of Key Stage 2017 guidance

    25/4/17

    • Infant
    • Junior
    • Primary
    • Special
    • PRU

    On behalf of Northamptonshire County Council , Capita have produced documentation relating to the statutory recording and return of End of Key Stage 1 and 2 data to include; Year 1 and Year 2 Phonics screening check and Early Years Foundation Stage (EYFS)

    Please ensure you download the relevant documentation for your school phase.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the How can we help link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  4. Census Summer 2017

    19/4/17

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    For Northamptonshire Schools

    The following guidance notes have been produced in conjunction with NCC to support Northamptonshire schools in producing their school census for summer 2017

    The documents have been designed for both experienced and new users. They each include a comprehensive checklist with the relevant links to detailed instructions on the processes.

    The Guidance also includes reference to a SIMS.net report. This is also attached for easy import, if required. The report will need to be downloaded using the EXE file Exclusions Report.

    We are always interested to hear your views on our documentation to ensure we continue to provide high quality guidance and would welcome your feedback.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the How can we help link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  5. School Census Summer 2017 - Fileset 602

    18/4/17

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    Fileset 602 has been released for the Summer Census return and is provided within the files section at the end of this posting.

    Instructions on how to import are provided below.

    For Capita HOSTED SIMS schools fileset 602 has already been applied for you.

    1. The file will be downloaded via the link below, if security warnings appear during the download, click Run/Open to proceed. If an additional security warning appears in your browser as the source could not be verified, click on Run to allow the download to proceed.
    2. When this is complete, click unzip to automatically extract the file to the location C:\Downloaded Patches.
    3. To import the file, open SIMS with the appropriate access level (System Manager) and import via Tools | Setups | Import Fileset.
    4. In the file location box use the browse button to the right to navigate to C:\Downloaded Patches folder.
    5. The following file name will show in the browser, 0602-StatutoryReturns-Summer2017_Fileset, click Open.
    6. The details of the file will show, click the Import Fileset button to complete the process.
    7. The Import complete message will appear to indicate successful completion.
    8. Close the screen.
    9. You will need to log out and back into SIMS for this to take effect. Now revalidate your census return.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the How can we help link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  6. Summer School Census 2017

    18/4/17

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    You will find detailed guidance to support preparation and running of your census within the Returns Manager section of the SIMS Documentation Centre, via the Documentation link on the right hand side of your SIMS home page. A copy of the handbooks are included below for ease along with a detailed presentation from Jim Haywood(Product Manager).

    Your Customer Services Manager has sent some additional guidance, if you have not received this please email sims.csm@capita.co.uk for a copy. Please note this is for those schools with an Enhanced Support contract. If you are not sure what support contract you have with us do email and we can confirm for you.

    Reminders:

    • You need to have upgraded to the Spring 7.174 release of SIMS in order to be able to run this census return. For Capita HOSTED SIMS schools the upgrade has already been carried out for you
    • Fileset: the latest fileset as of 26th April is fileset 602 – released 25th April. For Capita HOSTED SIMS schools has been applied for you.

    Contact

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the How can we help link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  7. Guidance for National Insurance changes 2017/2018

    20/3/17

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    The confirmed rates for Employers National Insurance 2017/2018 is now available and has been provided below. If you have updated Personnel with the provisional rates provided last term you will need to update these to enable salary commitments in FMS to be calculated with the new rates. The rates can be amended via Tools | Staff | National Insurance Rates.

    If you require any assistance please contact the Service Desk, contact details are below.

    Contact

    Finance Service Desk:
    0845 607 6275
    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the How can we help link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  8. SIMS 2017 Spring Release

    10/3/17

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    The SIMS Spring 2017 release v7.174 in addition to the changes to support the Summer census, this release also contains the functionality to support the recording and reporting of Interventions, new resources to support Statutory End of Key Stage reporting, new functionality within Exams to support the management of Qualification data and enhancements to Programmes of Study(Assessment). The release also includes a new Pre-Defined Report - Admission Register (Roll Book) 2017 which includes new Destination Expected Start Date field.

    The FMS Spring 2017 release v6.174 includes enhancements to record Accounts Payable transaction against a charge account.

    For our enhanced supported customers further details were provided within the release notification email sent by your Customer Services Manager.

    Upgrade guidance notes are detailed below.

    For Capita Hosted SIMS schools: We will carry out your upgrade between 6pm Friday 10th and 11pm Sunday 12th March.

    The latest version of SOLUS is version 3.11.61. Please refer to the guidance on upgrading to the latest version of SOLUS provided below.

    For those customers using InTouch and Partnership Xchange please upgrade in the following order:

    1. Partnership Exchange (PX)
    2. SIMS
    3. SIMS InTouch

    If you require any assistance please contact the Service Desk, contact details are below.

    Contact

    Finance Service Desk:
    0845 607 6275
    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the How can we help link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  9. Capita Hosted SIMS Support Flyer

    03/03/17

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    Please find attached a useful support flyer for Schools using Capita Hosted SIMS.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the How can we help link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  10. Exams Org - Consolidated Gradeset Patch – 22750

    16/2/17

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    The Joint Council for Qualifications (JCQ) have been releasing further Gradesets, Levels and Discount codes recently ahead of the Summer 2017 exam season. Schools may need to apply consolidated patch 22750 to enable them to import their basedata including these into Exams Organiser.

    This patch incorporates previous patches: 22324, 22509 and 22729
    This patch is available on SOLUS 3 for application to your database.*

    Any further questions please contact the Service Desk, contact details are below.

    *Please note if you are on our Capita Hosted platform we will be applying this patch for you w/c 13th February.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the How can we help link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

  11. Pupil Premium for Financial Year 2017/18 (England)

    6/2/17

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    The updated report for DfE FSM Ever 6 at Spring Census 2017 has now been made available. The file should be downloaded then imported into SIMS via Reports | Import. Instructions are provided below.

    1. Click on the file link below and save to a suitable location eg your desktop or My Documents.
    2. Within SIMS go to Reports | Import
    3. Click on open and navigate to the location where you saved the report, eg your desktop or My Documents
    4. The report will then display with status of pending
    5. Click import
    6. Once completed the status will change to Imported
    7. Click on close to finish and your report will now be accessible via the usual Report | Run Report or Report | Design Report menu

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the How can we help link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  12. School Census Spring 2017 - Selected Period

    18/1/17

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    As there is a “Selected Period” required in the January Spring 17 census return this will need to be entered in “Section 1. Selected Period on Census Day” (Routines | Statutory Returns | School Census).

    The Selected Period requirements based on the last digit of the schools DfE establishment number for the return on the 19th January 2017 have been specified as per the below table issued in the DfE’s official guidance:

    CodeDescriptor
    0, 1 or 5The selected time is one hour after the start of afternoon school
    2, 3 or 6The selected time is one hour after the start of morning school
    4, 7, 8 or 9The selected time is one hour before the end of morning school

    Contact

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the How can we help link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

  13. Census Spring 2017

    23/12/16

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    For Northamptonshire Schools

    Important Update

    Capita have restructured the Spring 2017 School Census Guidance Notes. These have now been divided into 6 school phases.

    The Guidance also includes reference to a SIMS.net report. This is also attached for easy import, if required. The report will need to be downloaded using the EXE file Exclusions Report.

    The documents have been designed for both experienced and new users. It now includes a comprehensive checklist with the relevant links to detailed instructions on the processes.

    We are always interested to hear your views on our documentation to ensure we continue to provide high quality guidance and would welcome your feedback.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the How can we help link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  14. FREE SLT Webinars

    7/11/16

    • Infant
    • Junior
    • Primary

    Delivered by education and SIMS experts, our 30 minute sessions help senior leaders to manage the on-going changes to primary education over this coming year by making the most of the SIMS they already have.

    Each webinar will share best practice supporting school leaders in their roles and will be run two times a day - 1pm and 3:45pm.

    Webinars running for the remainder of this term

    • Identifying and managing patterns of pupil absence - 09.11.2016
    • Primary assessment - 16.11.2016
    • How can SIMS help with the evolution of parental communication? - 30.11.2016

    Click here to view the full details and to register.

  15. Admissions Processes 2016/17

    21/10/16

    • Nursery
    • Infant
    • Junior
    • Primary
    • Secondary
    • Special
    • PRU

    The following guidance notes have been produced in conjunction with NCC to support Northamptonshire schools in importing ADT and ATF files and admitting students prior to the new academic year 2017/18.

    The documentation is now available for downloading to assist schools through the required processes for managing the Admissions process using the files provided by the Local Authority.

    Guidance notes have been provided for schools who are responsible for their own admissions as well as separate guidance notes for those schools who are not responsible for their own admissions.

    Dates supplied by NCC, with regard to availability of files, can be found at the front of the appropriate set of guidance notes.

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the How can we help link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  16. Important Update for Exams officers; Extended Service Desk Opening Hours on Results Day

    08/08/16

    • Middle
    • Secondary
    • Special
    • PRU

    Due to positive customer feedback we are pleased to announce that we will once again be extending the Enhanced Service Desk opening times for both the A level and GCSE Exam Result Days again this year. Therefore the extended opening hours for the Enhanced Service Desk will be:

    Wednesday August 17th7am to 5.30pm
    Thursday August 18th7am to 5.30pm
    Wednesday August 24th7am to 5.30pm
    Thursday August 25th7am to 5.30pm

    Contact

    If you require assistance please contact the Service Desk

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the How can we help link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    If you require assistance please contact the Service Desk

    Telephone:
    0844 892 2406
    Email:
    Northampton.support@capita.co.uk

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

  17. Guidance for National Insurance changes 2016/2017

    09/02/16

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    It will not have escaped the notice of schools across the country that important changes to National Insurance are also very much on the horizon. Click here to read the blog written by Mandie Kirk, Product Manager, to see how FMS can provide support in this area.

    The confirmed rates for Employers National Insurance 2016/2017 is now available and has been provided below. If you have updated Personnel with the provisional rates provided last term you will need to update these to enable salary commitments in FMS to be calculated with the new rates. The rates can be amended via Tools | Staff | National Insurance Rates.

    Contact

    Please contact the Service Desk if you have any queries.

    Finance Service Desk:
    0845 607 6275
    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the 'How can we help' link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  18. Pupil Premium 2016

    27/01/16

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    Pupil premium is additional funding for publicly funded schools in England to raise the attainment of disadvantaged pupils and close the gap between them and their peers. This funding has been in place for several years now and evidence is showing that the gap is closing.

    There is now also Early Years Pupil Premium as of 2015. Recent studies show that there is a 19 month gap in school readiness between the most and least advantaged children. In April 2015 Early Years Pupil Premium (EYPP) was introduced to support the closing of this gap for 3 and 4 years olds.

    SIMS provides many ways to identify, track and monitor your Pupil Premium students. Your data within SIMS needs to be correct to enable accurate tracking of your Pupil Premium students. Your Customer Service Manager has provided the following to support you with this:

    • CSM guide to SIMS and Pupil Premium
    • CSM Guide to Importing Reports into SIMS
    • Pupil Premium Checklist report

    If you have not received any of the above please email sims.csm@capita.co.uk to request.

    In addition to this an updated Report Definition File for DfE FSM Ever 6 at Spring Census 2016 v1.1 has been made available which can be imported into SIMS. This report can be run at any time and will list all your Ever6 eligble pupils as of January 2016 census. Please see the link below to download. Once you have downloaded you will need to save to a suitable location and import into SIMS via Report / Import.

    Contact

    Please contact the Service Desk if you have any queries.

    Main Service Desk:
    0844 893 8000
    Email:
    esd@capita.co.uk
    Live Chat:
    click on the 'How can we help' link at the top right-hand side of this webpage

    Calls to 0844/0845 prefix will cost 3 pence per minute, plus your phone company’s access charge.

    Files

  19. North Somerset Maintained schools Teaching Staff from 1 September 2013 and Support Staff from 1 April 2013 pay awards

    09/10/13

    • Infant
    • Junior
    • Primary
    • Secondary
    • Special
    • PRU

    North Somerset Maintained schools Teaching from 1 September 2013 and Support Staff from 1 April 2013 pay awards.

    If you require assistance please contact the Service Desk on 0844 893 8000 or esd@capita.co.uk.

    Files

  20. Revised North Somerset FMS report

    28/11/11

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    For North Somerset Schools

    The latest version of FMS 6.142 requires a modification of the North Somerset specific summary report. Users will be familiar with the need to refresh this file after each FMS upgrade to put the North Somerset version of the file in place.

    Before taking FMS 6.142, it is recommended that the existing shortcut on your desktop used to refresh the FMS file is deleted. This needs to be carried out on all workstations running FMS. When the shortcut is deleted, the new version can be downloaded.

    Follow the detailed instructions to delete the existing files, download the revised files and created a new refresh shortcut.

    Detailed instructions for the replacement of the North Somerset FMS report.

    Self Extracting Files

    1. When the new file has been put in place, the FMS 6.142 upgrade can proceed.
    2. Once completed, use the desktop shortcut to refresh the revised North Somerset report.

    Files

  21. Revised North Somerset FMS report

    28/11/11

    • Nursery
    • Infant
    • Junior
    • Primary
    • Middle
    • Secondary
    • Special
    • PRU

    For North Somerset Schools

    The latest version of FMS 6.142 requires a modification of the North Somerset specific summary report. Users will be familiar with the need to refresh this file after each FMS upgrade to put the North Somerset version of the file in place.

    Before taking FMS 6.142, it is recommended that the existing shortcut on your desktop used to refresh the FMS file is deleted. This needs to be carried out on all workstations running FMS. When the shortcut is deleted, the new version can be downloaded.

    Follow the detailed instructions to delete the existing files, download the revised files and created a new refresh shortcut.

    Detailed instructions for the replacement of the North Somerset FMS report.

    Self Extracting Files

    1. When the new file has been put in place, the FMS 6.142 upgrade can proceed.
    2. Once completed, use the desktop shortcut to refresh the revised North Somerset report.

    Files

  22. Capita Education Service Desk Email Template

    1. Click Email ESD to create a new mail message addressed to esd@capita.co.uk.
    2. Complete the template and click Send.

    If you are unable to open the template using the link above, click here to show the template and copy it manually

  23. Capita Education Service Desk Fax Template

    1. Download the template to your computer.
    2. Open the template and complete it.
    3. Fax the completed template to 0844 893 7000.

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