1. How to start the GoToAssist Remote Support Agent

    In order to start a GoToAssist Remote Support session with your analyst, please click on the following link, and enter the code number provided to you by your analyst. Start your GoToAssist Remote Support session

    You can also enter your code in the box below and press 'Click Here!'

    GoToAssist Remote Support Session

  2. Solving problems

    The GoToAssist Remote Support Session window does not appear

    Cause:
    Access to the GoToAssist Remote Support is blocked.
    Solution:
    This is most likely due to restrictions on your proxy server or firewall. You can download the following PDF to see what is needed to unblock the required access. You can also try the direct link a the top of this page.